Orders & Shipping

How do I place an order?

To place an order, select the PURELIH beauty device you would like to purchase, review the available product options, add the item to your shopping cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters the fulfillment process. However, once an order has entered processing, packing, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after the shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs procedures, local delivery conditions, holidays, and other external factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your PURELIH beauty device arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A photo of the shipping label, if available
• A short video if the issue relates to device function, charging, operation, or product condition

Our support team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does PURELIH offer?

PURELIH creates modern beauty technology devices designed to support everyday skincare routines through innovative solutions, thoughtful design, and advanced beauty care concepts.

Our collection focuses on three core beauty categories:

LED THERAPY

Advanced light-based beauty devices designed to complement daily skincare routines and support a more refined beauty experience.

PORE CARE

Innovative pore-focused beauty tools designed to help maintain a cleaner-looking complexion and support effective skincare habits.

HYDRATION CARE

Moisture-focused beauty devices designed to provide a refreshing skincare experience and support hydrated-looking skin.

Available products may evolve as new beauty technologies and collections are introduced.

Are PURELIH products made with different materials and finishes?

Materials, finishes, components, and design details may vary depending on the specific product.

Due to manufacturing processes and product variations, slight differences in:

• Shape
• Texture
• Color
• Surface finish
• Device details
• Product appearance

may occur between individual products or production batches.

These minor variations do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, materials, design details, and appearance as accurately as possible.

However, the actual product appearance may vary slightly due to:

• Screen settings
• Lighting conditions
• Photography effects
• Material characteristics
• Manufacturing variations
• Different product batches

Please review the individual product page for specific product details before purchasing.

How should I care for PURELIH beauty devices?

For most PURELIH products:

• Handle beauty devices carefully.
• Avoid dropping, strong impact, or excessive pressure.
• Keep devices clean and dry.
• Clean the surface using a soft cloth when appropriate.
• Avoid harsh chemical cleaners.
• Do not disassemble or modify internal components.
• Follow the product-specific instructions included with your device.

Proper care helps maintain product performance and extends the product lifespan.

How should I care for charging cables and power components?

For products with USB charging functions, adapters, or charging accessories:

• Handle charging cables and connectors carefully.
• Avoid excessive pulling, twisting, or bending.
• Use compatible charging equipment.
• Keep charging components away from excessive moisture.
• Stop using the product if cables or charging accessories appear damaged.
• Store accessories properly when not in use.

What should I do if my beauty device has an issue?

If your PURELIH device experiences a problem, inspect the product carefully and avoid forcing, opening, or modifying any components.

Where applicable, check:

• Power connection
• Charging connection
• Charging cable condition
• Device operation
• Product assembly
• Usage instructions

If the issue continues, please contact our customer support team.

Can I use PURELIH products with any skincare routine?

PURELIH beauty devices are designed to complement everyday skincare routines.

Usage recommendations may vary depending on the specific device. Please follow the instructions provided with each product and review the individual product page for recommended usage guidance.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference.

Small variations may occur due to manufacturing methods, product construction, and measurement techniques.

Please review the individual product page for detailed specifications.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does PURELIH offer a warranty?

Eligible PURELIH products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

For additional details, please review our Product Support & Care information.

What should I do if my product develops a problem?

If your PURELIH beauty device experiences an issue involving LED components, charging functions, device operation, accessories, or other product details, please avoid forcing, opening, or modifying the affected components.

If the problem continues, please contact:

Email: service@purelih.com

Please include:

• Your order number
• Product name
• Description of the issue
• Clear photos where relevant
• A short video demonstrating the problem where possible

This information will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

PURELIH does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

• Product dimensions
• Materials
• Colors and finishes
• LED technology information
• Beauty functions
• Charging features
• Power requirements
• Included accessories
• Care instructions
• Recommended usage

Because specifications vary between products, please review the relevant product page before purchasing.

Can product colors or device effects look different in person?

Yes. Product colors, surface finishes, indicator lights, and visual effects may appear slightly different depending on:

• Screen settings
• Room lighting
• Photography conditions
• Product materials
• Manufacturing characteristics

We aim to represent every PURELIH product as accurately as reasonably possible.

Do all PURELIH devices have identical details?

Not necessarily.

Products featuring different materials, textures, finishes, technologies, or design elements may show slight differences between individual products or production batches.

These minor variations are considered normal characteristics of manufacturing and do not necessarily indicate a defect.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or device usage, please contact us:

Email: service@purelih.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue, will help us provide more efficient assistance.

Brand: PURELIH

Website: purelih.com

Legal Entity:
Zhengzhou Fuyuan Network Technology Co., Ltd.

Registered Address:
Room 201, Area A 021, Building 2, No. 52 Hongsong Road,
High-tech Industrial Development Zone,
Zhengzhou City, Henan Province, China

Unified Social Credit Code:
91410100MAEE449F8W

Customer Support Email:
service@purelih.com

PURELIH — Smart Beauty Technology Designed for Everyday Skincare.

Discover innovative beauty devices, advanced skincare solutions, and thoughtful technologies created to elevate your daily beauty routine.